Maintenance & SLA Packages

Support plans that keep security systems reliable—and response-ready.

Choose a package based on criticality and coverage. Pricing depends on number of sites, devices, integrations, and response time.

Essential
Starter

For single sites that need preventative maintenance and basic support.

Next‑business‑day
Response (remote)
  • Monthly health checks (remote)
  • Firmware & security updates (scheduled)
  • Configuration backup & restore support
  • Quarterly report & recommendations
Standard
Most common

For operational environments that require faster response and scheduled onsite visits.

8 hours
Response (remote)
  • Remote monitoring options
  • Quarterly onsite preventative visit
  • Priority incident handling & escalation
  • Change management (minor requests)
Premium
High availability

For critical sites where downtime creates risk, loss, or compliance issues.

4 hours
Response (remote)
  • Scheduled patch windows + rollback planning
  • Monthly onsite visit (or as agreed)
  • Proactive alerting & incident workflows
  • Quarterly security posture review
Enterprise
Multi‑site

For multi‑site rollouts with dedicated governance, reporting, and 24/7 options.

24/7
On‑call options
  • Named account manager & escalation plan
  • Central dashboards and standardized configs
  • Onsite response under agreed SLA
  • Monthly executive report & roadmap

What’s included in every plan

🧾
Ticketing & documentation
Tracked requests, actions, and closure notes.
🔒
Security hygiene
Credential policy guidance + change control.
🧰
Preventative checks
Health checks, storage status, performance.
📊
Reporting
Incidents, risks, and recommendations.
Note: Final SLA terms depend on coverage, locations, device counts, and integrations.

Need accurate pricing?

Send the basics and we’ll quote a plan matched to your environment.

  • Sites + locations
  • Device counts
  • Integrations
  • Coverage requirement
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